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Frequently Asked Questions
Yes — all pre-sale customers get 15% off their order with code ZLIST.
This offer is exclusive to the pre-sale period and ends once the first batch closes.
Every drop at Genzerz™ is made fresh. not mass-produced.Each piece takes about 2–5 business days to print and prepare before shipping. Once your order ships, you’ll get tracking right away.
As soon as your order leaves the lab, we’ll send a shipping confirmation email with your tracking link inside.Didn’t see it? Double-check your spam folder or search your inbox for “Genzerz."
Because each item is made-to-order, we don’t accept standard returns or exchanges.
However, if your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we’ll make it right.
Reach us directly through the contact form above — attach your order number and a clear photo of the issue.
Sometimes carriers mark packages as delivered early.
Wait 24–48 hours to see if it shows up.
If it doesn’t, contact your local post office first — then reach out to us so we can help track it down.
Sometimes.
Most drops are limited we dont cant promise we will drop the same pieces again once sold out — but if a restock happens, it’ll be for insiders only.
Join the Genzerz VIP list or follow our socials to catch the next drop early.
Turn your Genzerz pieces inside out before washing.
Use cold water and hang-dry only to preserve print quality and color.
Avoid bleach, high heat, and direct ironing on graphics.
Every piece is built for motion — treat it like your favorite ride.