Genzerz Return & Refund Policy

Our Promise

At Genzerz, every piece is made fresh, one-of-one, straight out the press for you. We don’t do dusty warehouse stock — your gear is printed when you order it. That means returns work a little different here.

Refunds & Returns

• Defects & Wrong Orders → If your item shows up damaged, defective, or not what you ordered, hit us up within 7 days of delivery.

• Proof Required → Snap a clear photo of the issue and send it over. We’ll verify and get you right.

• What’s Covered → Misprints, damage during production/shipping, or if we sent the wrong item.

• What’s Not Covered → Buyer’s remorse, wrong size/color choice, or normal wear & tear. Since every product is custom-made, we can’t accept returns for fit or preference issues. Some Genzerz products are fulfilled by third-party suppliers — for those, we follow the supplier’s rules, which typically only cover defective or incorrect products.

Exchanges

Because every item is made-to-order, we don’t run exchanges. If there’s an issue on our end, we’ll replace it at no extra cost.

Refund Process

• Once approved, your refund or replacement will be processed within 5–7 business days.

• Refunds will go back to your original payment method.

Shipping Costs

We don’t refund shipping fees unless the mistake was ours.

Contact Us

If you run into an issue, reach out here:
📧 jpc@genzerz.com