Shipping policy

Genzerz Shipping Policy

How Shipping Works

Every Genzerz™ piece is crafted fresh — no dusty warehouse stock, no mass production.
Your item is made just for you the moment you order, which helps us keep quality high and waste low.

Every Genzerz™ piece is made to order during our pre-sale window. Please allow 2–5 business days for production before your order ships.

Production & Processing

  • Each piece takes about 1–3 business days to be created and prepared for shipment.
    Once your order is locked in, you’ll receive a confirmation email, followed by a tracking link as soon as it ships.

    We produce everything on demand to maintain Genzerz’s premium standards — so your gear arrives new, not sitting on a shelf.

Shipping Times

  • U.S. Orders: Usually arrive within 7–14 business days after processing.

  • International Orders: Can take 10–21 business days, depending on location and customs.

  • Delivery times are estimates only — carriers may delay packages due to weather, customs, or volume.

Shipping Times

  • U.S. Orders: Typically arrive within 10–17 days total from order to delivery.

  • International Orders: Usually take 14–21 business days, depending on your region and local customs.

Most customers receive their orders sooner than expected.
Delivery windows are estimates and can vary slightly due to carrier delays, customs, or peak shipping periods.

Shipping Costs

Shipping rates are automatically calculated at checkout based on your location and order size.
We occasionally run free shipping promos — follow us on socials to catch them.

Tracking Your Order

You’ll get a tracking number via email as soon as your package ships.
Tracking updates usually appear within 24–48 hours once scanned by the carrier.

Once your order leaves our facility, it’s in the hands of the carrier.
If your package appears delayed, start by checking your tracking info, neighbors, or local carrier office.
If it still hasn’t turned up, reach out — our team will help you investigate and guide next steps.

Wrong Address Policy

  • Please double-check your shipping address at checkout.
    If an incorrect address is entered and the package returns to us, reshipment costs will be the customer’s responsibility.

Questions?

We’ve got you.
📧 jpc@genzerz.com